Privacy policy

Dear Customer,


Our goal is to provide you with an incredible customer experience, which means you can always count on us, we are always transparent and honest with you. Your trust in our product is the reason why we can provide you with an incredible customer experience. Thank you for this cooperation.


We are happy that you are interested in data protection. We would like to give you an easy-to-understand overview of our data protection process.


aloyemek.com and all its mobile applications: food ordering application, restaurant order management application, users' personal data transmitted to them electronically via aloyemek.com website ("Website") or Mobile Applications, with third parties, Personal Data Protection Law No. 6698 It will not share, sell or make it available for purposes other than the scope and purposes explained regarding the collection of personal data. Food ordering application, restaurant food ordering application and aloyemek.com Personal Data Policy details are given below.


All information that identifies the user, such as name, surname, TR ID number, date of birth, place of birth, telephone number, address, location information, e-mail address, shared by the members during registration to the site, will be referred to as "Personal Information" in the Privacy Policy.


By visiting our website, registering or placing an order, or accepting orders, you agree to this Privacy Policy.


SHARING PERSONAL INFORMATION


aloyemek.com may share the personal information of the members and the new information obtained by using this personal information, in order to fulfill its legal obligations, to prevent violation of rights and to ensure the development of the company, within the conditions specified below. • To ensure the security of the user • To eliminate technical problems and to provide the necessary technical support • To ensure the synchronized operation of the website and its mobile applications • To interfere with prohibited transactions or illegal activities • To prevent all kinds of problems and disputes that may occur on the site and its mobile applications • Membership To implement the articles of the Privacy Policy • To personalize and improve the services offered by the site to the member • To provide various information to the member through communication channels preferred by the member • To send promotional e-mails such as information, advertisements and promotions via electronic mail, short message and mobile notifications • Personal information Sharing with third parties in order to confirm their accuracy • Taking all kinds of legal and material legal processes • Personalizing member experiences • Providing support to sectoral researches and surveys • Detecting frauds

www.aloyemek.com may share the personal information of the members and the new information obtained by using this personal information with various institutions or third parties for any reason, including but not limited to the ones listed below.


• Outsourcing service providers to fulfill any of the articles in the Privacy Policy and Membership Agreement • All payment institutions related to the subject mentioned in accordance with the Regulation published in the Official Gazette No. 26751 on January 9, 2008 • Official authorities • Public institutions and organizations • Cargo companies, •Research companies •Law firms •Call centers •Software companies •Social media channels •Agencies •Companies in the printing sector •Consulting companies

Privacy is your right and you have a choice


As a customer, you can choose the information you want to share with us. Of course, we need some information to fulfill our contract. However, this does not always require all the data you can offer us.


IP numbers: aloyemek.com and its mobile applications detect and use the IP address of users when necessary, in order to identify system-related problems and to solve problems that may arise in the Website / Mobile Applications immediately. IP addresses can also be used to identify users in a general (anonymous) manner and to gather comprehensive demographic information.


Information requested by aloyemek.com or information provided by the user, or information regarding transactions made through the Website / Mobile Application, various statistical evaluations, database creation, personalized information, anonymously, by aloyemek.com and its collaborators (without disclosing the identity of the user). It can be used in presenting packages/offers and market research.


Linking to other sites: aloyemek.com may link to other sites within the Website / Mobile Application. aloyemek.com does not bear any responsibility for the privacy practices and contents of the sites accessed via the link.


Bank / credit card information: aloyemek.com uses an SSL certificate that provides information security with a 128-bit encryption algorithm in data transmission. Users bank/credit


i card information is only used by the bank or payment institution during the purchase process and is not stored in the database in any way.


Data saved on mobile devices: The information that users will add after becoming a Member within the Website / Mobile Application, orders placed, location and address information can also be saved locally in the Mobile Application on the mobile device of the users in order to create ease of use.


Situations where user data can be disclosed: The personal data of the user includes name-surname, address, telephone number, e-mail address, Postal Code, Country, City, District, Neighborhood, Latitude, longitude and all kinds of information to identify the user. Unless otherwise stated in this privacy policy, aloyemek.com will not disclose any of the personal data to other third parties, except for its cooperation and affiliated companies.


Law, Decree-Law, Regulation, etc. complying with the obligations imposed by the legal rules in force issued by the competent legal authority;


Fulfilling the requirements of the agreements aloyemek.com has concluded with the users and putting them into practice;


These are the cases where it is necessary to request information about the users for the purpose of conducting an investigation or investigation duly carried out by the authorized administrative and judicial authority and to provide information to protect the rights or security of the Users. aloyemek.com, to keep confidential information strictly private and confidential, to consider it a confidentiality obligation and to take all necessary measures to ensure and maintain confidentiality, to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party, and undertakes to show due diligence.


Cookies: you can install additional plug-ins on your browser that block unnecessary cookies. By doing this, you won't see any interest-based ads.


Advertising: if you do not wish to receive newsletters from us, you can unsubscribe at any time. In this case, no offers will be sent to you.


You may also exercise the following rights at any time:


right of access


You have the right to receive information about what data we store about you and how we process this data.


Right of rectification


If you find that the stored data is incorrect, you can always ask us to correct it.


Right to delete


You can contact us at any time to delete the data we have stored about you, info@aloyemek.com


To exercise your rights, you can contact us info@aloyemek.com


What data we process for our processing activities


Contact information:


Name, address, phone number, email address, your identity from any social media (if any).


Why is that:


If you contact us, we collect this data because we need to know who we are talking to and what we are talking about so we can assist you in your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media identity.


Location data: Address, Zip Code, City, Country, Longitude, Latitude


Why is that:

We need this data to be able to deliver your orders. We automatically generate latitude and longitude so we can process your delivery address on our other linked systems, such as our app, and show businesses that will deliver your address.


Profile data (master data):


Name, email address, password, phone number, delivery addresses, interests, demographic Reason:


This data is your master data, which we absolutely need for our Services. You cannot create a profile without an email address / phone number and password. Along with your name, this is your master data.


Device information and access data:


Device ID, device ID, operating system and related version, access time, configuration settings, Internet connection information (IP address), voice permissions, location permissions, status permissions for applications to communicate with each other


Why is that:


At each access, this information is stored by us for technical reasons. We also use some of this information to detect suspicious behavior at an early stage and to prevent problems.


Order Information:


Order history, selected restaurants, invoices, order ID, order comments, payment method information, delivery address, successful orders and canceled orders


Why is that:


This information will be added to your profile each time you place an order. You can view all this information on your profile at any time. This information should give you a general idea of ​​your own interests and previous orders. We will also use the same information to improve our services. Also, when you request a deletion or your profile is inactive, the service



We will anonymize this information to continue using this information in an anonymous form to optimize our meats.


Contact data


Name, email address, phone number, device ID


Why is that:


If you wish to receive a newsletter, SMS or in-app push notification from us, we need certain information to send you a message. Instead of addressing you with "Hey you", we want to be more customer friendly to address you by your name. This category of personal information is also used to contact you, for example if a product cannot be delivered and we want to offer you an alternative instead.


Delivery Information:


Name, shipping address, phone number, order ID


Why is that:


In line with the data minimization principle, we only provide couriers and our restaurants with the information they need to prepare and deliver your order.


For what purposes do we process data


We only process your personal data in accordance with strict legal requirements. We pay particular attention to the consideration of all principles regarding the processing of personal data. Therefore, we only process your data where it is lawful and you can reasonably expect it to be processed.


ACCOUNT CREATION, SSO REGISTRATION, MANAGEMENT OF YOUR PROFILE


The processing of your personal data is very important in order to provide you with our services. You transmit most of this data to us and to other parts of the data we automatically collect when using our platforms. However, we make an effort to keep as little data as possible. You can only help us by sharing with us the necessary data we need to fulfill our contractual obligations.


Account creation


When creating a client account, you will be asked to enter your master data. This is absolutely necessary as we cannot create a customer profile without this data. Your email address and phone number are particularly important because we may use this information to identify you in our system the next time you want to log in again. We also ask you to choose your password carefully. Do not use the same password on multiple websites. Your password must also be at least 8 characters long, at least one lowercase letter, one uppercase letter, one special character (!?# , % & etc.) and a number. Please do not share your password or email address with anyone else.


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