Terms of Use

NOTE: THESE TERMS OF USE APPLY ONLY TO USERS LOCATED IN TURKEY. IF YOU USE THE APPLICATION OUTSIDE OF TURKEY, DIFFERENT TERMS OF USE MAY APPLY BASED ON YOUR LOCATION. THE APPLICATION WILL DISPLAY THE TERMS OF USE APPLICABLE TO YOUR LOCATION.

You can access the Aloyemek.com Privacy Policy via this Link.

1. Definitions

Located at Üsküdar-Kuzguncuk Istanbul/Türkiye referred to as “Aloyemek.com” and positioned as the “INTERMEDIARY” in this agreement.

Customer: The person who creates an order request for goods or services through the Application.

Party(ies): The Customer and/or Aloyemek.com.

Terms: All of these terms of use.

Application: The mobile application or web-based software owned by Aloyemek.com and used to order products/services offered by Aloyemek.com on mobile and other internet-connected devices.

Agreement: The distance sales contract established between the Parties in accordance with the Preliminary Information Form and the information contained therein.

Product(s): Services or goods selected by the Customer from the options available in the Application within the delivery areas served by Aloyemek.com and presented to the Customer by Aloyemek.com.

Merchant: Sellers listed in the restaurants section under Aloyemek.com within the Application.

2. Application and Membership

2.1. Users may start using the Application under these Terms after downloading it, filling in the required registration fields, verifying their GSM number, and entering their password.

2.2. The Customer accepts that all information provided during application is always complete, accurate, and up to date. The Customer may update this information at any time via the Application.

3. Use of the Application

3.1. Aloyemek.com provides delivery within designated coverage areas where orders may be placed through the Application. When the Customer selects a delivery address in the Application, the products available for that specific area will be shown.

3.2. The delivery time shown to the Customer through the Application is an estimated, non-binding target. Aloyemek.com cannot be held responsible for delays.

3.3. The sales price, delivery fees, transportation costs, and all taxes and additional charges will be collected from the Customer’s selected payment method as specified in the Agreement.

3.4. If the Customer chooses the Online Payment Method, they enter their card information once, and it will be used for future transactions without re-entry. The online payment infrastructure is provided by MasterCard. Aloyemek.com stores only the first six and last two digits of the card. The Customer may register multiple cards.

3.5. If the Customer wants to tip the courier through the Application, they may choose or enter a tip amount and complete the payment on the payment screen. Tips are voluntary and entirely based on Customer satisfaction. The full tip amount is paid to the courier selected by the Customer. Aloyemek.com only acts as an intermediary.

3.6. By pressing the “Send” button after selecting a tip amount, the Customer agrees (i) to give the specified tip to the Courier and (ii) that Aloyemek.com may collect this amount through the card used during the order or another selected card. Tip payments cannot be cancelled.

3.7. The Customer accepts that in case of unlawful use of their card by someone else, the relevant laws and regulations apply.

3.8. If the Customer loses their device or it is stolen, third parties cannot access card information saved in the Application. However, the Customer must notify Aloyemek.com and cease card use. Otherwise, third parties may continue placing orders. Aloyemek.com cannot be held responsible.

3.9. The Customer is solely responsible for the security of access tools (username, password, etc.) used to access the Application. They must not share payment information with third parties.

3.10. By paying Aloyemek.com, the Customer is considered to have fulfilled their payment obligation. No additional fees are demanded during or after delivery except for tips.

3.11. The Customer will be fully informed regarding delivery, payment, cancellation, and withdrawal rights in the Agreement.

3.12. Products are delivered to the address provided at the time of order. The address cannot be changed afterward. If the Customer or the designated recipient is not available, or the address is incorrect, Aloyemek.com bears no responsibility and is considered to have fulfilled its obligation. Costs arising from delayed or failed delivery due to Customer fault belong to the Customer.

3.13. Social responsibility project sales may appear from time to time. Unless otherwise specified, products purchased under such projects will be delivered to the associated organization or designated address, not the Customer. Deliveries under these projects may not be subject to withdrawal rights.

3.14. The Customer may submit complaints to info@aloyemek.com.

3.15. The Customer agrees to use the Application lawfully and responsibly. Aloyemek.com cannot be held liable for unlawful or unauthorized actions by the Customer.

3.16. Aloyemek.com cannot be held liable if service cannot be used due to technical issues caused by the Customer.

3.17. The Customer accepts that all orders are for personal use only and not for resale.

3.18. The Customer accepts that the sale of tobacco and alcoholic beverages is not provided through the Application and will not attempt to order such products.

3.19. Orders placed with Merchants will be prepared and delivered by them according to the selected delivery method. Receipts or invoices will be issued by the Merchant.

3.20. Refunds are made only in specific situations such as unsuccessful transmission, stock issues, excessive delay, wrong/defective products, or dissatisfaction with Merchant approval.

3.21. Refund methods vary depending on the Customer’s payment type. Card refunds follow bank procedures.

3.22 & 3.23. If the Customer receives incorrect or incomplete products and a receipt/invoice has been issued, the Customer must return it to Aloyemek.com.

3.23. (duplicate numbering in original) Product availability is limited to what Merchants have in stock at the time of order.

3.24. In case of price or product information errors, Aloyemek.com may correct or cancel the order after informing the Customer. Aloyemek.com is not liable for incorrect Merchant descriptions.

3.25. Comments submitted after 06.04.2022 may be published by Aloyemek.com.

3.26. Customers are solely responsible for accuracy, legality, and appropriateness of comments/content shared.

3.27. Comments may be reviewed and removed if illegal or in violation of these Terms.

Aloyemek.com may suspend or remove users abusing the comment/rating system.

3.28. Customers may not share harmful, illegal, offensive, spam, threatening, misleading, rights-infringing, or promotional content unrelated to the platform.

3.29. Customers declare that their shared content is lawful and does not infringe any rights.

3.30. Campaigns may be personal, regional, instant, or limited. Aloyemek.com may restrict use to prevent abuse.

3.31. The Application may contain external links. Aloyemek.com is not responsible for external content.

3.32. The Member may delete their account. Recreating an account with the same phone number may prevent access to previous campaigns.

7. Protection of Personal Data

7.1. Aloyemek.com places great importance on data protection. You can access related documents via the provided links.

7.2. Only one GSM number may be registered per user. The number cannot be changed except by creating a new account.

7.3. The Customer confirms that personal data provided belongs to them or is shared with permission.

7.4. The Customer may request deletion of their account. Deleted accounts cannot be reactivated. There may be temporary restrictions on re-registering with the same phone number.

8. Termination

8.1. The Customer may stop using the Application at any time by deleting it. Aloyemek.com reserves the right to suspend or stop services.

8.2. Aloyemek.com may suspend or terminate accounts violating these Terms or law.

8.3. Customers may request account suspension. Suspended accounts cannot log in, and saved addresses and cards will be deleted.

9. Intellectual Property Rights

9.1. All intellectual property rights of Aloyemek.com belong exclusively to Aloyemek.com.

9.2. The Customer may not use these rights for commercial purposes, reproduce, distribute, or create derivative works.

9.3. The Customer agrees not to reproduce, copy, or distribute any visual, written, or audio materials within the Application.

10. Changes

Aloyemek.com may change these Terms at any time by announcing them through the Application.

11. Force Majeure

Aloyemek.com cannot be held liable for non-performance due to natural disasters, technical failures, strikes, regulations, or other force majeure events.

12. Governing Law and Jurisdiction

12.1. These Terms are governed by the laws of the Republic of Turkey.

12.2. Consumer disputes will be overseen by consumer arbitration boards or courts within jurisdiction limits.

12.3. Non-consumer disputes fall under the jurisdiction of Konya Center (Selçuklu) Courts and Enforcement Offices.

13. Evidence Agreement

The Parties agree that Aloyemek.com's records constitute valid evidence under relevant laws.

14. Restaurant Information:

"Restaurant owners registering on our site agree to provide the following information to help users learn more about the restaurants:

a. Phone Order Numbers

b. Restaurant Address

c. Commercial Title

d. These details will be displayed on the restaurant's public page."

15. Aloyemek.com Restaurant Menu Terms of Use:

Menu Addition and Update Policy

Restaurateurs must keep menus updated. Menus may be updated via the panel or by emailing info@aloyemek.com.

Aloyemek.com Customer Service transfers menu information to the management panel after verification.

Restaurants are expected to provide complete and up-to-date menus.

Aloyemek.com maintains menus with various algorithms. Menu accuracy is the restaurant owner’s responsibility. Aloyemek.com cannot pull menu data from other sites.

Once a restaurant signs up, these conditions are automatically accepted.

Menu data will be securely stored. Restaurants may delete menus at any time.

Updates to these Terms will be communicated and considered accepted upon publication.

We thank the restaurant owners who join Aloyemek.com.

16. Enforcement

The Customer accepts these Terms by installing, registering, and using the Application.

Please read carefully. Once accepted, you may fully enjoy the benefits offered by Aloyemek.com. We wish you good partnerships!

Last Update Date: 01/01/2025