Privacy Policy

At Aloyemek.com (“aloyemek.com”), we value the protection and privacy of the information of our users (“User”) who benefit from our services.

Aloyemek.com, located at  Üsküdar-Kuzguncuk Istanbul/Türkiye , will be referred to as “aloyemek.com” and is in the position of “INTERMEDIARY” in the contract.

This Privacy Policy (“Policy”) aims to inform users about how aloyemek.com uses the information it collects, the responsibilities of users, and the rules regarding the protection of confidential information by aloyemek.com.

 You can access the aloyemek.com Terms of Use from This Link.

1. Information We Collect

When you benefit from aloyemek.com services, certain information is collected to carry out processes such as completing your membership registration, providing you with the requested products/services, and processing payments.

When users wish to place orders, convey requests, suggestions, and complaints to aloyemek.com, or for other reasons, they provide their information to aloyemek.com. In this case, certain information such as users' name-surname, contact details, payment information, request, suggestion, complaint information is collected.

2. Our Purposes for Using Information

Aloyemek.com uses the information collected about users primarily for the purposes specified below:

To provide services to users

To communicate with users, to finalize user requests and complaints,

To carry out finance and accounting processes related to payments,

To promote our services; to conduct advertising and campaign processes,

To improve/enhance our products and services based on user feedback,

To customize our services according to users' preferences, usage habits, and areas of interest,

To identify and resolve systemic issues in the environments where we provide our services; to conduct information security processes,

To measure user experiences via identification technologies/cookies, to improve the performance of the environments where we provide our services.

The purposes stated in this section represent the general purposes for using the information collected about users. Please review the Customer Personal Data Protection Policy to learn about the purposes of processing customer personal data by aloyemek.com and other matters regarding the processing of personal data.

3. Sharing Your Information with Third Parties

The information you provide to aloyemek.com may be shared with third parties to achieve the purposes stated above (for example, it may be necessary to share your information with a company providing technical support services to receive technical support). In this context, your information may be shared with our business partners and suppliers from whom support is received within the scope of product/service supply. However, when required to fulfill our legal obligations, your information may also be shared with authorized persons, institutions, and organizations.

The information provided by users will not be shared with third parties except for the purposes stated in the texts provided to users and the situations necessary for the provision of the service.

4. Storage and Protection of Your Information

Your information is stored for as long as required by our purpose of collecting the information. If the legislation prescribes a specific period for storing your information, this period is complied with. Aloyemek.com takes the necessary technical and administrative measures to protect the systems, servers, and databases where your information is stored against data security threats (cyber-attacks, hacking, etc.).

The User accepts that they are fully responsible for the security, storage, and keeping confidential from third parties of the system access tools (username, password, etc.) they use to benefit from the services provided by aloyemek.com.

5. Accuracy and Currency of Your Information

The accuracy and currency of the information provided by users are the responsibility of the users. Your information must be communicated to us truthfully and updated if any changes occur. You can update the information you have shared with aloyemek.com at any time by calling aloyemek.com customer service.

When you provide information to aloyemek.com on behalf of someone else, you are deemed to have warranted that this information is correct and that you have the right/are authorized to share this information with aloyemek.com.

6. Redirects to Third Parties

Aloyemek.com may provide redirects to third-party links that are not operated by aloyemek.com. When you visit any of these links, you will be subject to the privacy policy and terms of use of the third party you are visiting. Aloyemek.com is not responsible for the policies and practices of these third parties.

7. Changes in the Mobile Application, Website, and This Policy

Aloyemek.com reserves the right to change, suspend, or discontinue the use of the services, information, images, and other elements provided without prior notice.

Aloyemek.com reserves the right to make changes and updates to this Policy. It is the user's responsibility to follow the current version of the Policy.

8. Liability

Aloyemek.com is not responsible for any direct or indirect damages and costs that may arise from any error, interruption, delay, virus, line and/or system failure that may occur during the provision of our services in the electronic environment.

9. Restaurant Information:

"Restaurant owners who register on our site agree to provide the following information to enable users to learn more about their restaurants:

a. Restaurant Phone Order Numbers: Restaurant owners agree to provide a phone number so that customers can place orders by phone.

b. Restaurant Address: Restaurant owners agree to specify the physical address of their restaurant. This address is used to help customers find the restaurant.

c. Restaurant Trade Name: Restaurant owners agree to provide the trade name of their business. This information is used in official documents and the service provided to customers.

d. Displayed on the Restaurant Page: The information specified above is displayed on the restaurant's public page. This ensures that users have access to accurate and up-to-date information about the restaurant.

This information is collected to improve the user experience and increase transparency between restaurant owners and customers. Restaurant owners are responsible for maintaining the accuracy and currency of the information they provide."

Last Update Date: 01.01.2025